Delivery & Returns

Delivery

At www.buttonmybuttons.com we make every effort to ensure your purchase gets to you as quickly, safely and cost effectively as possible. We achieve this by offering all of our customers the same premium service at the lowest possible cost due to the quantity of business we place with our chosen couriers. Please note, however, that the delivery of your order may be restricted depending on the size, weight and chosen destination of the package. Other factors such as weather and mechanical difficulties can also result in later deliveries. If the delivery address is different to the billing address then we may

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  • have to run further checks to ensure your credit card security, this may result in longer delivery times. Your order will be packed and dispatched, provided:

    • The item you have chosen is in stock
    • The delivery address has been verified
    • Payment has been approved

    We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. www.buttonmybuttons cannot take responsibility if a notification card is not left in any instance.

    Shipping & Handling

    What is the cost for shipping within Malaysia?
    We will provide Poslaju shipping throughout Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.

    What are the international shipping costs and methods?
    Here at buttonmybuttons.com, we ship worldwide. All international orders are shipped using PosLaju Malaysia. Poslaju is Malaysia’s Express Mail Service and delivers within 3 – 5 business days.  Transit times for merchandise is subject to customs clearance at destination countries. Signature will also be required. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:

    Country Poslaju Malaysia
    Australia 130
    Brunei 70
    Canad 190
    Czech Republic 300
    Denmark 160
    France 160
    India 110
    Indonesia 70
    Japan 110
    S. Korea 120
    New Zealand 140
    Oman 290
    Poland 300
    Russian 190
    Singapore 60
    South Africa 280
    Sweden 240
    United Kingdom 160
    USA 180
    Qatar 140
    All other Countries 300

    If you require any further information about ordering online and delivery information, then please contact us +603 5611 1355, or via email to admin@buttonmybuttons.com

    Secure Information

    Is my information secure? Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. Buttonmybuttons will not be liable in the event of any loss arising from any such unauthorised access or hacking. Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at Buttonmybuttons. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, site address will change from “http” to “https.” If your browser or firewall does not support SSL, you will not be able to

    connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone at +603 5611 1355 Effective 1st January 2013

    Returns

    We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, you wish to return your purchase, we will exchange items that are sent back to us within 7 days of you receiving them – all we ask is that you return items in a sale able condition, unworn, with the original packaging and labeling intact. Although we are not able to refund P&P charges or returns postage, www.buttonmybuttons.com will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting or preferably recorded post as unfortunately we cannot be responsible for returns.

    Exceptions

    We are sure you understand that safety and hygiene considerations prohibit us from exchanging certain items within our range. This will be clearly stated within the product descriptions. Customer service is of premier importance to us at www.buttonmybuttons.com. The confidence you have in us and the service we provide is our main priority. We believe our returns policy is extremely fair and open, however, there are some stipulations that we make in the interest of efficiency: On sale items we reserve the right to charge postage on exchanges.

    Returns

    In the event of Exchange return, we require that you return the new and unused goods to us with all the original labeling attached within 7 days , 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in sale able condition. www.buttonmybuttons.com will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.

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  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. For hygienic purposes, returns/exchanges on earrings cannot be accepted. Please note, www.buttonmybuttons.com cannot refund shipping and/or delivery charges whether they be within the Malaysia or abroad. We ask that all International customers are aware that all international customs duties and sales taxes cannot be refunded. All items purchased on the www.buttonmybuttons.com web site must be returned to our head office at the responsibility of the sender. Buttonmybuttons cannot be held responsible for items lost or delayed when being

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  • returned.

    Exchange

    In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size but the same design subject to our stock availability. There is a restocking fee of 5% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM95. Store credit coupon codes are valid for 1 year only. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us. Sale items, headbands, scarves, bags cannot be returned. All exchange enquiries can be made by contacting admin@buttonmybuttons.com with ‘EXCHANGE’ in your subject heading or calling +603 5611 1355 Exchanged items can only be

    dispatched after the returned goods have been received.

    How to proceed with your return or exchange

    Please send us the item as described below. If you would like to

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  • exchange you may telephone one of our advisors who will assist you in an alternative size . Exchanges will be subject to our stock availability. Securely wrap and package the item and return enclosing the returns card which you will receive with the package with a brief reason for the return and send to our depot. Please send your return or exchange to: ButtonsMyButtons No. 7-1, Jalan SS15/8B, 47500 Subang Jaya, Selangor, MALAYSIA. We recommend that you send all items insured and/or registered when sent by post as

    we cannot take responsibility for package’s which we do not ship ourselves.

    Receiving a refund

    Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the Buttonmybuttons head office, we will begin to process

    your refund request. Each item will be checked and once verified your refund will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchasers credit card for all country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from www.buttonmybuttons.com. Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. Buttonmybuttons reserves

    the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items that Buttonmybuttons can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized). Buttonmybuttons will not accept returns or exchanged goods for any non-faulty items that have been worn, washed or with tag’s removed. We will not refund or exchange item’s which we believe fail to meet the standards explained above. Effective 1st January 2013